net2phone: Time-based call routing
Empire Telecom · net2phone
Open net2phone →Where: Sign in at app.net2phone.com (or the net2phone Unite app) with your work email.
Direct link: https://app.net2phone.com
Direct link: https://app.net2phone.com
In the following guide, we will demonstrate how to configure time-based routing on the Net2Phone admin portal. This feature is invaluable when you need to automatically direct callers to different destinations based on specific times of the day or particular dates. A practical example would be directing calls from 9 AM to 5 PM to an open menu and, once office hours conclude, guiding callers to a message notifying them that your business is closed. Let's walk through the steps to set up this efficient and customizable routing solution.
1. Click on "Company"
2. Click on Ring Groups
3. Click on ADD RING GROUP (Or you may edit and existing Ring Group)
4. Click on Call Routing
5. Click on Custom
6. Click on Add a Schedule and tiers
7. Click on New (Or you can use a pre-existing schedule by clicking existing and choosing the schedule from the dropdown)
8. Create your schedule
You have the option to establish an ongoing schedule by selecting "Weekdays" or set a specific date and time using the "Calendar" feature. Choose the method that best suits your routing needs and preferences.
9. OPTIONAL You may choose to "Add another interval"
You may also add additional intervals for more granular control. For instance, if you prefer routing calls on Monday and Wednesday from 8 AM to 6 PM, but on Thursday and Friday from 7 AM to 6 PM, you can easily incorporate another interval. This flexibility allows you to tailor your routing strategy to specific days and times, providing a highly customizable solution for your business needs.
10. Click "If Call Not Answered" and choose where you'd like to rout caller calling during this schedule.
Below are the option where to rout callers (As seen in the below image)
Team Member: A team member is an individual user extension in your phone system you can point it to ring or to voicemail.
Team Member: A team member is an individual user extension in your phone system you can point it to ring or to voicemail.
Department: Departments are groups established in your system where multiple specific users can be assigned you can point it to ring or to voicemail.
Ring Groups: Ring groups are used to group many users and allows you to set routing rules (As your are setting now) for a guide on how to set a standard ring group please reference this guide Net2phone configuring ring groups and call routing
Welcome Menus: Welcome menus act as virtual assistants, also known as auto attendants. For more information on welcome menus and how to set them up, please visit this link Net2phone how to set up welcome menus (Auto attendants)
Special Extension: Special extensions are internal-only extensions generally used for intercom devices, overhead paging, door buzzers, etc.
Call Queues: Call queues are an add-on feature. If you are interested in adding this to your account, please reach out to mac@empiretelecomnj.com.
11. Click on SAVE
12. Click on the edit pencil
In this step, any calls received outside the designated time intervals specified in the previous blocks will be appropriately handled.
13. Choose where to rout callers all other times
14. Click on SAVE
15. You may chose to add another time block
16. Click on SAVE
Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.