net2phone: Ring groups and call routing
Empire Telecom · net2phone
Open net2phone →Where: Sign in at app.net2phone.com (or the net2phone Unite app) with your work email.
Direct link: https://app.net2phone.com
Direct link: https://app.net2phone.com
In the video tutorial and accompanying the guide below, you will gain expertise in configuring ring groups. Ring groups are designed to efficiently direct callers to multiple users. You'll discover various configuration options, enabling you to set up ring groups in numerous ways. Whether you prefer a linear pattern, choosing the number of rings at each user, or a radial approach that alternates between users, the possibilities are limitless. Let your creativity shine and tailor your ring groups to suit your specific needs.
1. Click on "Company"
2. Click on Ring Groups
3. Click on "ADD RING GROUP"
4. Name your and choose an extension for your Ring Group
5. Click on Call Routing
6. Choose if you would like your Ring Group to rout the same all the time (24/7) or create a time based routing
For a guide on how to set up time based routing you may reference this link Net2phone how set up time based call routing
7. Click on Add Tiers
8. Click on Add New Tier
9. Add as many tiers as you'd like, point them to a user/s, and choose the amount of rings for each tier
10. Now add the final destination for your group
This will be be the final destination for your ring group, you may point it to one of the following options.
Team Member: A team member is an individual user extension in your phone system you can point it to ring or to voicemail.
Department: Departments are groups established in your system where multiple specific users can be assigned you can point it to ring or to voicemail.
Ring Groups: Ring groups are exactly what your are setting up now :) you may point one ring group to another.
Welcome Menus: Welcome menus act as virtual assistants, also known as auto attendants. For more information on welcome menus and how to set them up, please visit this link https://support.empiretelecomnj.com/portal/en/kb/articles/net2phone-how-to-set
Special Extension: Special extensions are internal-only extensions generally used for intercom devices, overhead paging, door buzzers, etc.
Call Queues: Call queues are an add-on feature. If you are interested in adding this to your account, please reach out to mac@empiretelecomnj.com.
11. Click on SAVE
12. Click on SAVE again.
You can edit an existing ring group by clicking the pencil icon on your ring group page and following the same steps. If you don't see the pencil icon, you may need to scroll horizontally, or you may not have admin privileges on your account. For assistance and support, please reach out to our support team at support@empiretelecomnj.com.
Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.
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