Welcome Menu Scripts for Nursing Homes
Explore a couple of welcome menu script options tailored for nursing homes. Choose from a classic menu or a more extensive call-routing tree designed to reduce call volume at the front desk. Feel free to customize the scripts below to fit your needs. Once ready, submit your recording request to www.empiretelecomnj.com/aa for a professionally recorded voice. This service is complimentary for Empire Telecom customers.
If you’re looking for an on-hold greeting script for nursing homes, please refer to this article.
Basic
Hello and thank you for calling [Site Name], your call may be monitored or recorded for quality assurance purposes.
If you know your party's extension you may dial it at any time.
For the front desk receptionist, please dial 0.
For administration, please dial 1.
Clasic
Hello, and thank you for calling [Site Name]!
Your call may be monitored or recorded for quality assurance purposes.
• For the front desk receptionist, please dial 0.
• (If the site provides phones for residents, add this: “To speak with a resident, please dial 9.”)
• For admissions, please dial 1.
• For social services, please dial 2.
• For the business office, please dial 3.
• For nursing, please dial 4.
• For medical records, please dial 5.
• For recreation, please dial 6.
To repeat this menu, please dial ✱.
Thank you, and have a wonderful day!
Extensive
Daytime Message
Hello, we’re having a wonderful day here at [Site Name]! Thank you for calling.
Your call may be monitored or recorded for quality assurance.
If you know your party’s extension, you may dial it at any time.
• For reception, please dial 0.
• For billing, please dial 1.
• For nursing, please dial 2.
• For [Nurses Unit 1], please dial 1.
• For [Nurses Unit 2], please dial 2.
• For [Nurses Unit 3], please dial 3.
• For the director of nursing, please dial 4.
• To return to the previous menu, please dial *.
To repeat this menu, please dial *.
Thank you, and have a great day!
After-Hours Message
Hello, and thank you for calling [Site Name].
Our business offices are currently closed.
• To reach nursing, please dial 3.
• For [Nurses Unit 1], please dial 1.
• For [Unit Name 2], please dial 2.
• For [Unit Name 3], please dial 3.
• To leave us a message:
• For reception, please dial 1.
• For billing, please dial 2.
To hear our business hours, please dial 4.
Our business hours are: [Insert Hours].
Can’t decide? Let’s break it down and help you understand the purpose of a welcome menu and what it can do for you.
1. Improving Customer Service
If your main goal is to help callers reach the right department quickly, keep your menu and greeting concise and straightforward to avoid any confusion. In this case, a classic option would be best.
2. Reducing Call Volume
If you’re looking to reduce call volume, include options in your menu that address frequently asked questions. For example, if callers often ask for your store address or hours, add an option like “Store Hours and Location” at the start of your menu. You could also include a submenu with detailed information. In this case, an extensive option would be ideal.
3. Professionalism and Simplicity
If your priority is to present a polished and professional image while keeping things simple, a basic greeting may work best. In this case, choose a basic option.
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