Net2phone using Zapier to integrate your phone system with other apps

Net2phone using Zapier to integrate your phone system with other apps

In this guide, we will demonstrate how to utilize Zapier to initiate actions from your net2phone phone system. This method offers an excellent means of creating automation and seamless connections between your phone system and other applications without the need for any coding.

Step one entails logging in or creating a Zapier account by visiting https://zapier.com/.

1. Click on Create

Step 1 screenshot

2. Click on New Zap

Step 2 screenshot

3. Click on 1. Trigger

Step 3 screenshot

4. Click on Webhook

Step 4 screenshot

5. Click on dropdown trigger

Step 5 screenshot

6. Click on Catch Hook

Step 6 screenshot

7. Click on Continue

Step 7 screenshot

8. You may skip the "Trigger" step

Step 8 screenshot

9. Click on Continue

Step 9 screenshot

10. Copy the generated URL

Step 10 screenshot

The URL generated by Zapier is essential for retrieving data from your phone system to Zapier. After copying this URL, return to your phone system's API page (typically located in Settings/API Setup, or consult the following link  for instructions on accessing the API page in net2phone Nt2phone webhook setup).

Once you've added the URL to the system, you can proceed with the steps to push data. For the purpose of this guide, we'll demonstrate how to push data when a call is missed by a specific user within your organization.

11. Navigate to your phone system and paste it into the "Destination URL" field.

Step 11 screenshot

12. Select Specific Events

Step 12 screenshot

13. Choose missed call

Step 13 screenshot

14. Select Specific Team Members

Step 14 screenshot

15. Choose a team member

Step 15 screenshot

16. Click on ADD

Step 16 screenshot

Once you have completed the setup process, return to Zapier to retrieve the data from your phone system. You may need to execute this action once beforehand so that Zapier can detect and access the data. For instance, in our scenario, intentionally leaving a missed call for the user associated with the configured action would facilitate this process.

17. Click on Test trigger

Step 17 screenshot

18. Choose the generated record

Step 18 screenshot

19. Click on Continue with selected record

Step 19 screenshot

Now that Zapier has access to the data, you have the flexibility to push it to over 1000 different apps available in Zapier's ecosystem. For instance, you can choose to automatically add this data to an Excel sheet or trigger an email. The possibilities are virtually limitless, so feel free to explore and let your creativity run wild!

20. Choose app for your action

Step 20 screenshot


We understand that setting up some of these processes may seem complex. If you need assistance, please don't hesitate to reach out to us at support@empiretelecomnj.com. We're here to help!

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