net2phone: Webhook setup

Empire Telecom · net2phone

In the following guide, we will take you through the process of configuring webhooks for the net2phone system. These hooks enable you to extract either all or specific data from your phone system and can be activated based on particular actions within your system.

Open net2phone →Where: Sign in at app.net2phone.com (or the net2phone Unite app) with your work email.
Direct link: https://app.net2phone.com

Step one would be to login to the online platform by clicking the following link net2phone Portal Login, for instructions on how to login for the first time please see this article. How to login to the net2phone portal 

1. Click on "Settings"

2. Click on "API Setup"

3. Choose Webhook

4. Click on ADD WEBHOOK

5. Name your hook

6. Add your Destination URL

7. Choose between "Spesifc Events" or "All Events"

Choosing "All Events" will push all the data from your phone system to the webhook.

Opting for "Specific Events" allows you to customize the events that trigger data transmission. The available options are:

1. Call Answered

2. Call Completed

3. Call Missed

4. Call Ringing

5. Voicemail Received

6. Call Blocked

7. Call Busy

8. Emergency Call

9. Voicemail Missed

10. Voicemail Notify

11. Call Park

12. Call Unpark

13. Call Hold

14. Call Forward

15. Call Recorded

16. Call Resume

17. Call Blind Transfer

18. Call Consultative Transfer

19. Ring Group Call Queue Entered

20. Ring Group Call Tier Ringing

21. Ring Group Call Queue Complete

22. Call Pickup

23. Click-to-Call Call

24. Message Received

25. Call Recording Failed

8. Choose between "Entire Company" and "Specific Team Members"

Selecting "Entire Company" will configure the hook to provide data for every call that matches the event you have chosen.

Opting for "Specific Team Members" will only provide data when the chosen event occurs with the specific team member you select.

9. Click on ADD

Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.

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