Net2phone rerouting missed calls
In this guide, we will walk you through the process of automatically rerouting missed calls from individual users within your organization to a designated user, such as a receptionist or front desk. This feature ensures that no calls are missed and that callers have the opportunity to speak directly with someone, rather than leaving a voicemail. It eliminates the need for users to manually redirect calls at the end of the day, offering a seamless solution to ensure consistent communication within your team.
Step one would be to login to the online platform by clicking the following link net2phone Portal Login for instructions on how to login for the first time please see this article. How to login to the net2phone portal 1. Click on company
2. Click on Welcome Menus
3. Click on ADD WELCOME MENU
4. label the Welcome Menu
5. Choose an available phone number
6. Deselect all these feature options
7. Under "No Selection" click on the dropdown
8. Click on Team Members
9. Choose the team member you'd like calls to be rerouted to
10. Choose how you would like to record the greeting
If you'd like, you can download one of the following prerecorded greetings by clicking the links below:
- Female greeting: Download here
- Male greeting: Download here
- Female greeting: Download here
- Male greeting: Download here
11. Click on SAVE
12. No navigate to Team Members
13. Click on the edit pencil
14. Click on Call Forwarding
15. Under "Call Forwarding Options" choose No Answer
These are your options for call forwarding. For this specific use case, “No Answer” would be your best choice:
• Ring All: Calls will ring on your office phone and forward to the destination simultaneously.
• No Answer: Calls will only forward if there is no answer.
• Failover: If your office phone is not registered or is not working, calls will forward to the destination.
• Forward Only: Calls will always forward to the destination.
16. Click on Add Forwarding Number
17. Add the welcome menu phone number here
18. Click on ADD
19. Click on SAVE
You can now apply the same settings to every user within your organization. Each user can enable or disable this feature on their desk phone or soft phone by dialing *74.
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