In this guide, we will walk you through the process of automatically rerouting missed calls from individual users within your organization to a designated user, such as a receptionist or front desk. This feature ensures that no calls are missed and that callers have the opportunity to speak directly with someone, rather than leaving a voicemail. It eliminates the need for users to manually redirect calls at the end of the day, offering a seamless solution to ensure consistent communication within your team.

1. Click on company

2. Click on Welcome Menus

3. Click on ADD WELCOME MENU

4. label the Welcome Menu

5. Choose an available phone number

Once you have assigned the number, you’ll need it again in step 17, as this number will be used to forward the calls to the greeting you have set.

6. Deselect all these feature options

7. Under "No Selection" click on the dropdown

8. Click on Team Members

Keep in mind that, instead of selecting one specific team member, such as a receptionist, you also have the option to choose a ring group. This allows you to forward calls to multiple destinations at once. For instructions on how to set up a ring group, please refer to the following guide. Net2phone configuring ring groups

9. Choose the team member you'd like calls to be rerouted to

10. Choose how you would like to record the greeting

If you'd like, you can download one of the following prerecorded greetings by clicking the links below:

• Female greeting: Download here
• Male greeting: Download here

11. Click on SAVE

12. No navigate to Team Members

13. Click on the edit pencil

14. Click on Call Forwarding

15. Under "Call Forwarding Options" choose No Answer

These are your options for call forwarding. For this specific use case, “No Answer” would be your best choice:

• Ring All: Calls will ring on your office phone and forward to the destination simultaneously.

• No Answer: Calls will only forward if there is no answer.

• Failover: If your office phone is not registered or is not working, calls will forward to the destination.

• Forward Only: Calls will always forward to the destination.

16. Click on Add Forwarding Number

17. Add the welcome menu phone number here

18. Click on ADD

19. Click on SAVE