net2phone: Set up your desk phone

net2phone: Set up your desk phone

Empire Telecom · net2phone

Open net2phone →Where: Sign in at app.net2phone.com (or the net2phone Unite app) with your work email.
Direct link: https://app.net2phone.com

In the following guide, we will walk you through adding a desk phone to your Net2Phone account and associating it with a user extension. See below for a list of devices available for zero-touch provisioning)

Screenshot
Before you begin, please note that if your device was brought over from another carrier or purchased refurbished, it may still be connected to the old carrier’s network. It will need to be removed from the previous network before it can be added for zero-touch provisioning. If you need assistance with this, please contact us at support@empiretelecomnj.com

1. Click on Company

Step 1 screenshot

2. Click on Devices

Step 2 screenshot

3. Click on "ADD DESK PHONE"

Step 3 screenshot

4. Click the dropdown

Step 4 screenshot

5. Choose the device make and model

Step 5 screenshot










6. Retrieve your device details from the back of the phone 

Screenshot
Note: not all devices will require the MAC and serial number some devices only require the MAC address. 

Step 6 screenshot

7. Enter your Mac Address

Step 7 screenshot

8. Enter your Serial Number

Step 8 screenshot

9. Click on the dropdown

Step 9 screenshot

10. Choose the user to associate the device with

Step 10 screenshot

11. Click on SAVE

Step 11 screenshot

Once you have completed the process of adding your device in the portal, you may need to reboot your device for it to pull provisioning. Occasionally, you may need to factory reset your device. For help with factory resetting your device, choose from the following articles based on your device type and make.

List of supported devices. 
1Aastra  
2Fanvil  
3Grandstream  
4Grandstream GRP2604  
5Grandstream WP820  
6Obihai 300  
7Panasonic TGP500 Phone Cordless Base  
8Panasonic TGP600 Phone Cordless Base  
9Poly Edge E220  
10Poly Edge E350  
11Poly Edge E400  
12Poly Edge E450  
13Poly Edge E500  
14Poly Edge E550  
15Polycom CCX 600 Open SIP edition  
16Polycom VVX 150  
17Polycom VVX 250  
18Polycom VVX 250 - Pagination  
19Polycom VVX 300  
20Polycom VVX 350 - Pagination  
21Polycom VVX 400  
22Polycom VVX 450  
23Polycom VVX 500  
24Polycom VVX 600  
25Yealink CP965 POE  
26Yealink T31G  
27Yealink T33G  
28Yealink T34W  
29Yealink T41/42G  
30Yealink T43U  
31Yealink T46G  
32Yealink T46U  
33Yealink T48G  
34Yealink T48S  
35Yealink T48U  
36Yealink T54W  
37Yealink T57W  
38Yealink T58W  
39Yealink T58W Pro  
40Yealink W60P  
41Yealink W70B  
42Yealink W76P  
43Yealink W79P

Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.