Net2phone how to provision your desk phone

Net2phone how to provision your desk phone

In the following guide, we will walk you through adding a desk phone to your Net2Phone account and associating it with a user extension. See below for a list of devices available for zero-touch provisioning)


Before you begin, please note that if your device was brought over from another carrier or purchased refurbished, it may still be connected to the old carrier’s network. It will need to be removed from the previous network before it can be added for zero-touch provisioning. If you need assistance with this, please contact us at support@empiretelecomnj.com

1. Click on Company

Step 1 screenshot

2. Click on Devices

Step 2 screenshot

3. Click on "ADD DESK PHONE"

Step 3 screenshot

4. Click the dropdown

Step 4 screenshot

5. Choose the device make and model

Step 5 screenshot










6. Retrieve your device details from the back of the phone 

Note: not all devices will require the MAC and serial number some devices only require the MAC address. 

Step 6 screenshot

7. Enter your Mac Address

Step 7 screenshot

8. Enter your Serial Number

Step 8 screenshot

9. Click on the dropdown

Step 9 screenshot

10. Choose the user to associate the device with

Step 10 screenshot

11. Click on SAVE

Step 11 screenshot


Once you have completed the process of adding your device in the portal, you may need to reboot your device for it to pull provisioning. Occasionally, you may need to factory reset your device. For help with factory resetting your device, choose from the following articles based on your device type and make.



List of supported devices. 
  1. Aastra  
  2. Fanvil  
  3. Grandstream  
  4. Grandstream GRP2604  
  5. Grandstream WP820  
  6. Obihai 300  
  7. Panasonic TGP500 Phone Cordless Base  
  8. Panasonic TGP600 Phone Cordless Base  
  9. Poly Edge E220  
  10. Poly Edge E350  
  11. Poly Edge E400  
  12. Poly Edge E450  
  13. Poly Edge E500  
  14. Poly Edge E550  
  15. Polycom CCX 600 Open SIP edition  
  16. Polycom VVX 150  
  17. Polycom VVX 250  
  18. Polycom VVX 250 - Pagination  
  19. Polycom VVX 300  
  20. Polycom VVX 350 - Pagination  
  21. Polycom VVX 400  
  22. Polycom VVX 450  
  23. Polycom VVX 500  
  24. Polycom VVX 600  
  25. Yealink CP965 POE  
  26. Yealink T31G  
  27. Yealink T33G  
  28. Yealink T34W  
  29. Yealink T41/42G  
  30. Yealink T43U  
  31. Yealink T46G  
  32. Yealink T46U  
  33. Yealink T48G  
  34. Yealink T48S  
  35. Yealink T48U  
  36. Yealink T54W  
  37. Yealink T57W  
  38. Yealink T58W  
  39. Yealink T58W Pro  
  40. Yealink W60P  
  41. Yealink W70B  
  42. Yealink W76P  
  43. Yealink W79P