Net2phone how to set up SMS alerts for missed calls

Some calls are extremely important and can't be missed. In this guide, we will show you how to set up an SMS alert for each missed call, whether it's at a specific extension or across your entire organization. No coding is necessary; all you need is access to your Net2Phone admin portal and a free Zapier.com account.

Step one entails logging in or creating a Zapier account by visiting https://zapier.com/.

1. Click on Create

2. Click on Zaps

3. Click on 1. Trigger

4. Click on Webhook

5. Click on dropdown trigger

6. Click on Catch Hook

7. Click on Continue

8. You may skip the "Trigger" step

9. Copy the generated URL 

On another tab login to the online platform by clicking the following link net2phone Portal Login, for instructions on how to login for the first time please see this article. How to login to the net2phone portal 

10. Click on the settings icon

11. Click on API Setup

12. Click on ADD WEBHOOK

13. Name your webhook

14. Paste the URL (you copied in step 9)

15. Select Specific Events 

16. Click on Call Missed

17. Select Specific Team Members (or choose entire company and skip to step 19)

18. Click on the extension/s you would like to receive an alert for

19. Click on ADD

20. Click on Test trigger

You may need to execute this action once beforehand so that Zapier can detect and access the data. For instance, in our scenario, intentionally leaving a missed call for the user associated with the configured action would facilitate this process.

21. Choose the generated record

The generated information will include the details received by the hook. When a call is missed, you'll receive the caller's number, the recipient's number, the time the call was placed, and some additional account information.

22. Click on Continue with selected record

23. Search for "SMS by Zapier" and select it

24. Click on dropdown trigger

25. Click on Send SMS

26. Click on Continue

27. Click on Choose an Account

28. Click on + Connect a new account

29. Enter the number you would like to receive the alerts on (and verify the number) and continue.

In this popup, you will be required to enter a verification code to confirm that the number receiving the SMS is associated with you. If you’d like to send these alerts to multiple phone numbers, you can do so using the Net2Phone SMS webhook or other third-party SMS services like Twilio

30. Click on Continue

31. Click on List of From Numbers and choose a number

The system will allow you to choose a specific number for sending the SMS. It's best to choose a number rather than choosing "random" so you can save it and recognize the purpose of the SMS when it arrives.

32. Enter the message you'd like to receive each time there is a missed call.

In the dropdown, you can enter data received from the hook. For example, you can input the phone number of the recipient whose call was missed, allowing you to call them back.

33. Click on Continue

34. Click on Test step to confirm it is working

35. Click on Publish

Now your action is live. Each time a call is missed at the specified extension(s), an SMS will be sent to the designated number. You also have the option to set up time-based routing for this extension. For instance, if you only want to receive SMS notifications at certain times or on specific days, follow this guide to set up time-based routing so that calls to this extension only trigger notifications during the desired times.

We understand that setting up some of these processes may seem complex. If you need assistance, please don't hesitate to reach out to us at support@empiretelecomnj.com. We're here to help!

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