Get help faster: what to put in a ticket
Empire Telecom · Customer Portal · Services & support
A few details up front save a lot of back-and-forth.
Open a new ticket →Where: Press New ticket in the top bar of any page.
Direct link: https://empiretelecom.io/portal/#/tickets/new
Direct link: https://empiretelecom.io/portal/#/tickets/new
| 1 | Pick the service when you open the ticket - support then knows the exact line, circuit or TV account. |
| 2 | Where - the room, wing, floor or phone number affected. |
| 3 | When - when it started and whether it comes and goes. |
| 4 | Who - who is affected and who we can call on site. |
| 5 | What you tried - restarted the equipment, checked the cables, another phone works, and so on. |
Pick the service first.
Important: Urgent - for example a resident line or the nurse call phones down? Call (732) 363-9898 as well.
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Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket from the portal.