Open and follow a support ticket
Empire Telecom · Customer Portal · Services & support
Open a ticket in a few clicks and follow every reply in one place.
Open a new ticket →Where: Press New ticket in the top bar - or Dashboard > Menu > Tickets to see them all (https://empiretelecom.io/portal/#/tickets).
Direct link: https://empiretelecom.io/portal/#/tickets/new
Direct link: https://empiretelecom.io/portal/#/tickets/new
Open a ticket
| 1 | Press New ticket in the top bar. |
| 2 | Pick the service it is about - or Skip to file a general ticket. |
| 3 | Describe the problem (when it started, where, who is affected) and send it. |
Choosing the service tells support exactly what you mean.
Follow your tickets
Tickets lists every open and closed ticket with its status - Open, In progress or Closed.
Your tickets.
Click a ticket to read the whole conversation and reply. Replies from support also arrive by email.
A ticket and its conversation.
Tip: One ticket per problem makes it faster to solve - and easier to see when each one is fixed.
Related guides
Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket from the portal.