Windstream how to reset ext and voicemail password

Windstream how to reset ext and voicemail password

If you encounter the "Logged-out" message on your Windstream / Mitel phone, the steps below will guide you on how to reset your extension password and successfully log back into your phone.

If you are unable to reset your pin feel free to email our support team at: support@empiretelecomnj.com 

1. Click on Phone System

Step 1 screenshot

2. Click on Extension Manager

Step 2 screenshot

3. Click on edit pencil for the extension you would like to edit

Step 3 screenshot

4. Click on Change Extension PIN

Step 4 screenshot

5. Enter the new pin you would like to set

Step 5 screenshot

6. Click on Save

Step 6 screenshot


Once you have reset your extension pin you may follow these steps to log back in to your phone. 

Before you try keep in mind failed attempts can cause your phone to lock and wont allow you login for a period of time 
  1. Click "Activate"
  2. Dial your extension number (Example 105)
  3. Dial your pin 
  4. Click enter 

    • Related Articles

    • Windstream how to reset your WeConnect password

      Windstream WeConnect Portal 1. Click on Having trouble signing in? 2. Enter your username 3. Click on Send Request 4. Click on Continue Check your email (Also check spam and trash folders) for an email and follow the steps to reset your passowrd.

    • Windstream edit user (Extension) name

      How to change a user (Extension) name in the Windstream WeConnect portal.

    • Windstream how to export extension list

      In the following guide, we will walk you through exporting a list of all your users to Excel on the Windstream portal. Login to OfficeSuite | Home 1. Click on Phone System 2. Click on Extension Manager 3. Click on hamburger menu on the top right 4. ...

    • Windstream configuring emergency call override routing

      In the guide below, you will find instructions on how to configure Emergency Call Override Routing. This feature allows you to forward your calls to an external phone number in case of an emergency situation. Home - Windstream WeConnect Portal 1. ...

    • Windstream customize phone keys

      Below, we will guide you through the process of customizing the phone keys on your Windstream phones. This step-by-step tutorial is applicable to all Mitel and Poly Windstream desk phones. Whether you need to set up personalized shortcuts or optimize ...