net2phone: Click-to-call in Google Sheets
Empire Telecom · net2phone
In this guide, we will walk you through the process of setting up click-to-call functionality from Google Sheets using the net2phone Click to Call Chrome extension.
Open net2phone →Where: Sign in at app.net2phone.com (or the net2phone Unite app) with your work email.
Direct link: https://app.net2phone.com
Direct link: https://app.net2phone.com
To begin, you'll need to gather some details from your online net2phone portal. Specifically, you'll require your Account ID, API key, and your direct phone number.
Let's start by retrieving the API key from your account by following the steps outlined below:
1. Click on "Settings"
2. Click on "API Setup"
3. Click on "Click 2 Call"
4. Click on GENERATE KEY
5. Name your API key
6. Click on GENERATE KEY
7. Go ahead and copy your API Key
Next lets retrieve your account ID
Next lets retrieve your account ID
8. On the same page you'll find your "Account ID"
Finally, let's obtain your direct phone number.
Click-to-call functionality operates by initiating a call to your direct phone number when you click on a phone number. Subsequently, the system proceeds to make an outbound call to the number you clicked. The direct phone number you are about to retrieve is the one you want the system to call before placing the outbound call to the clicked number.
9. Click on company > phone numbers
Now, we will walk you through the process of adding all the necessary details to your Google Sheet.
10. On your Google Doc go to the tab B1 (Or the tab to the right of your phone numbers)
11. Gather all the datails youve retrived from your phone system and Edit the below hyperlink as showen below
12. Paste the full hyperlink into the FX / Formula filed
13. Click the bottom right corner and drag vertically
14. You may then click on the generated link (as shown below) and this will automatically place the call for you.
Troubleshooting:
Ensure that there are no spaces when copying the provided hyperlink. Also, verify that all the details gathered from your phone system are correct, and confirm that the direct number is pointing to a user and not a ring group or welcome menu.
Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.