Empire Telecom · Poly
Restart a Poly VVX phone from the keypad to clear a frozen screen or pick up new settings from Empire Telecom.
| 1 | Hang up any call in progress. |
| 2 | Press and hold the 0, 1 and 3 keys at the same time. |
| 3 | Keep holding for about 3 seconds, until you hear a confirmation tone. |
| 4 | Let go. The phone restarts and comes back to the home screen in a minute or two. |
This works on the VVX 150, 250, 350 and 450, and on older models such as the VVX 300, 310, 400, 410, 500 and 600.
| 1 | Unplug the network cable (or the power adapter) from the back of the phone. |
| 2 | Wait 10 seconds. |
| 3 | Plug it back in and wait for the phone to start. |
Important: a restart keeps all your settings. It is not a factory reset. Only factory reset the phone if Empire Telecom asks you to; see Poly VVX: Factory reset.
Tip: restart the phone after Empire Telecom tells you they have changed your line or buttons, so the phone picks up the new settings.
More detail: HP Poly's guide to restarting and resetting phones
Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.