Empire Telecom · Poly
Plug in a new Poly VVX desk phone, power it up and get it ready for Empire Telecom to finish the setup.
| 1 | Connect the handset to the phone with the coiled cord. |
| 2 | Plug a network cable from your office network into the phone's LAN port. |
| 3 | If your network switch supplies power over the cable (PoE), the phone turns on by itself. |
| 4 | No PoE? Plug in the Poly power adapter made for your model. |
| 5 | Optional: to share the cable with a computer, run a second network cable from the phone's PC port to the computer. |
Important: use only the power adapter designed for your phone, or you can damage it.
Empire Telecom normally sets up (provisions) your phones before or right after they arrive. After you plug it in, give the phone a few minutes to start, download its settings and show your line on the screen. Do not unplug it while it is updating.
Note: if the screen shows no line or an error after 10 minutes, write down the phone's MAC address (on the label under the phone) and Contact Empire Telecom: support@empiretelecomnj.com or (732) 363-9898.
The VVX 250, 350 and 450 take a USB headset or a wired (RJ-9) headset, including wireless headsets that answer calls from the earpiece (EHS). See Poly: Connect and use a headset.
More detail: Poly's VVX 350 and VVX 450 setup sheet
Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.