Empire Telecom · net2phone

In this guide, we'll lead you through the process of configuring email alerts for either one or multiple email addresses whenever a 911 call is initiated within your organization. This setup ensures that you're promptly informed about emergencies as they occur.

Step one entails logging in or creating a Zapier account by visiting https://zapier.com/.

1. Click on Create

2. Click on Zaps

3. Click on 1. Trigger

4. Click on Webhook

5. Click on dropdown trigger

6. Click on Catch Hook

7. Click on Continue

8. You may skip the "Trigger" step

9. Copy the generated URL 

On another tab login to the online platform by clicking the following link net2phone Portal Login, for instructions on how to login for the first time please see this article. How to login to the net2phone portal 

10. Click on highlight

11. Click on API Setup

12. Click on ADD WEBHOOK

13. Select Specific Events

14. Click on Emergency Call

15. Click on Emergency Call

16. Select Entire Company

17. Click on ADD

20. Click on Test trigger

You may need to execute this action once beforehand so that Zapier can detect and access the data. For instance, in our scenario, intentionally leaving a missed call for the user associated with the configured action would facilitate this process.

21. Choose the generated record

The generated information will include the details received by the hook. When a call is missed, you'll receive the caller's number, the recipient's number, the time the call was placed, and some additional account information.

22. Click on Continue with selected record

23. Search for Microsoft Outlook and select (this also works for Gmail)

24. Click on dropdown trigger

25. Click on Send Email

26. Click on Continue

28. Click on Choose ( to chose the account where the email will come FROM)

29. Click on + Connect a new account

30. Click on Continue

31. Enter the from email address

32. Enter the emails you would like to receive the alert

33. Enter the email subject

In the dropdown, you can enter data received from the hook. For example, you can input the name of the recipient who called 911.

34. Choose the body formate of the email

35. Enter the email message

In the dropdown, you can enter data received from the hook. For example, you can input the name of the recipient who called 911, time of the call and more. 

36. You may choose to add an attachment link

37. Click on Continue

38. Click on Test step to confirm it is working

39. Click on Publish

We understand that setting up some of these processes may seem complex. If you need assistance, please don't hesitate to reach out to us at support@empiretelecomnj.com. We're here to help!

Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.