Net2phone how to listen to call recordings

Below, we will guide you on viewing and listening to call recordings on your system. Please note that this feature is accessible only to users who have set call recording to automatic in their user settings or have recorded calls on demand using *48 - Enable/Disable Call Recording.

To learn how to enable automatic call recording on your system please see the following link https://support.empiretelecomnj.com/portal/en/kb/articles/net2phone-how-to-enable-automatic-call-recording

Step one would be to login to the online platform by clicking the following link net2phone Portal Login, for instructions on how to login for the first time please see this article. How to login to the net2phone portal 

1. Click on "Calls"

2. Click on Recordings

3. Toggle between "Mine" and "Company"

4. Click on the mic icon

5. Click play or download to listen

If you are unable to locate any call recordings, it indicates that automatic call recording is not configured on your account. To learn how to enable automatic call recording, please refer to the following link: Net2Phone - How to Enable Automatic Call Recording

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