net2phone: Forward a phone number
Empire Telecom · net2phone
Direct link: https://app.net2phone.com
Below, we will provide instructions on how to forward one of your phone numbers to an external phone number. This practice is useful in case of a power outage or if you don't have access to your phones for any reason. You can forward your main phone number to an external cell phone or an alternate number so you don't miss any calls.
This guide consists of two main steps. First, you will create a "Ring Group" where you'll manage the phone numbers you want to forward. Next, you'll need to direct the number you want to forward from to the Ring Group with the external number.
If you require further assistance, please don't hesitate to reach out to us at 732.363.9898 or via email at support@empiretelecomnj.com.
1. Click on Company
2. Click on Ring Groups
3. Click on ADD RING GROUP
4. Name your Ring Group
5. Click on Call Routing (Or click next)
6. Click on Add Tiers
7. Under "If Call Not Answered" Click on Select...
8. On the dropdown choose "Add Forwarding Number"
9. Enter the 7 digit external phone number you would like to forward to.
10. Click on ADD
11. Click on SAVE
12. Then again click on SAVE, on the bottom right.
13. Click on Phone Numbers
14. Search the phone number you would like to forward from.
15. On the number dropdown choose "Ring Groups"
16. Then choose the ring group you just set up.
Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.
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