Net2phone submitting a port

Here is a step-by-step guide on how to submit a port order. Porting is the process of transferring a phone number from one carrier to another. Before you begin, make sure you have the following items:

1. The phone number you wish to port.

2. A recent bill from the service provider you're porting from (if applicable).

3. In some cases, the losing carrier may require a port-out PIN.

4. The authorized user on the account.

Step one would be to login to the online platform by clicking the following link net2phone Portal Login for instructions on how to login for the first time please see this article. How to login to the net2phone portal 

1. Click on Company

2. Click on Ports

3. Click on REQUEST A NEW PORT

4. Click on "+ Add a Phone Number" to add a singular number or click on "Upload number in bulk" to upload a CSV file with multiple numbers.

If you choose to upload multiple numbers via Excel, please note that the phone numbers should be in column A. Ensure that there is nothing other than the phone number in that column, and remove any periods or dashes.

Here's a quick guide on how to find and replace in Excel:

1.  Click on the "Ctrl" and "H" keys on your keyboard simultaneously. This will open the "Find and Replace" dialog box.
2. . In the "Find what" field, enter the character you want to replace. In this case, if you want to remove periods and dashes, you can enter a period (.) and a dash (-) separately and repeat the process for both.
3. . Leave the "Replace with" field empty to remove the characters.
4. . Click the "Replace All" button to replace all instances of the character with nothing (essentially, removing them).
5. . Excel will provide a summary of the replacements made. Click "OK" to confirm.
6.  Once you've removed all the unwanted characters, save your Excel file.

5. Click on NEXT

7. Choose where you would like the number to point to

You may skip this step and come back and point your number at a later date.

You may reference this article on how to point your phone numbers https://support.empiretelecomnj.com/portal/en/kb/articles/net2phone-how-to-point-phone-numbers 

8. Click on NEXT

9. Enter all the information from your current service provider

This step is critical because the losing carrier must verify your identity to approve your port request. If the following information is not correct, the losing carrier may reject the port. Also, ensure that the contact person is an authorized user on the losing carrier's account.

10. Click on NEXT

11. Upload you latest invoice and enter your company information.

Our team utilizes your invoice in case we encounter a rejection from the losing carrier to validate this port request. However, if all your information has been entered correctly and an invoice is not necessary, you can proceed by simply uploading any PDF. If we do require an invoice later, your project manager will reach out and request it down the line.

12. Click on Get Started to E-Sign the Letter of Authorization

13. Click on SUBMIT

14. Access your porting request ID 

Please use your Request ID to reference your port request. Feel free to follow up with your project manager or email our orders team at mac@empiretelecomnj.com for updates and support regarding your port request.

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