Mitel 6900: Restart or factory reset the phone - Empire Telecom

Mitel 6900: Restart or factory reset the phone

Empire Telecom · Mitel

Restart a Mitel 6900-series phone from its menu, and know when a factory reset is needed.

Visit Mitel support →Where: Mitel's document center has the user, quick reference and installation guides for the 6920, 6930 and 6940 phones.
Direct link: https://www.mitel.com/document-center/devices-and-accessories/ip-phones/6900-series/6900-sip-phones

Restart the phone

1Press the Settings key.
2Select Restart.
3Confirm. The phone restarts and loads its settings again in a minute or two.

Tip: a restart fixes most problems like a frozen screen or a missing line. You can also unplug the network cable (or power) for 10 seconds and plug it back in.

Factory reset

  • A factory reset wipes your settings, speed dials and contacts on the phone.
  • On Mitel phones it is an administrator option protected by an admin password.
  • Do not try it on your own. Contact Empire Telecom: support@empiretelecomnj.com or (732) 363-9898. We reset it and set it up again for you.

More detail: Mitel's 6800/6900 administrator guide

Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.