If your website says "Not connected"
Empire Telecom · Customer Portal · Your website
The portal talks to your website to save changes. If that link is interrupted, it tells you.
Open Diagnostic →Where: Dashboard > Menu > Services > your Website > Manage site > Diagnostic tab.
Direct link: https://empiretelecom.io/portal/#/website/diagnostic
Direct link: https://empiretelecom.io/portal/#/website/diagnostic
| 1 | Refresh the page and press Try again. |
| 2 | If the red message mentions a site key, your website and the portal no longer match - Empire Telecom fixes this in a few minutes; open a ticket. |
| 3 | If your changes do not show on the website, check the bar at the bottom: changes only appear after Go live. |
When everything works, the overview says Connected.
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Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket from the portal.