Grandstream Wave Lite: Make and answer calls - Empire Telecom

Grandstream Wave Lite: Make and answer calls

Empire Telecom · Grandstream

Dial out, answer, and use mute, speaker and Bluetooth on your EmpireUC line in the Grandstream Wave Lite app.

Visit Grandstream support →Where: Grandstream's documentation center has user guides for every model. Search for the model number on the label under your phone or adapter.
Direct link: https://documentation.grandstream.com/

Make a call

Wave Lite keypad with recent calls, and the missed calls list
1Tap Keypad (1) at the bottom of the screen.
2Type the number in Enter Phone Number (2), then tap the green phone button at the bottom of the screen.
3To call someone back, tap Call History (3) and tap their call.
4Missed (4) lists the calls you didn't answer.

Tip: to reach a colleague, dial their extension, just like on a desk phone. For outside numbers, dial the full 10-digit number.

Answer a call

Wave Lite incoming call screen with Answer and Reject buttons
1Tap Answer (1) to pick up.
2Tap Reject (2) if you can't take it. The caller is handled as if you didn't answer, usually going to your voicemail.

During a call

Wave Lite call screen with Mute, Speaker, Hold, Keypad and End, and the menu to choose Speaker, Earpiece or Bluetooth
1Mute (1) turns your microphone off and on.
2Speaker (2) puts the call on speaker. With Bluetooth headphones or a car connected, tap it to choose Speaker (6), Earpiece (7) or Bluetooth (8).
3Hold (3) puts the caller on hold. See Grandstream Wave Lite: Hold, transfer and conference calls.
4Keypad (4) lets you press numbers during a call, for example when a menu says "press 1".
5End (5) hangs up.

Find and call a contact

Wave Lite contacts list with search and add buttons
1Tap Contacts (1) at the bottom left.
2Use Search (2) to find someone, then tap their name and tap the phone icon to call.
3Tap + (3) to add a new contact.

Listen to voicemail

On the Keypad, dial your voicemail number (from your setup details) and follow the voice prompts. Enter your PIN if asked.

Calls not ringing on your phone?

  • Check the green dot next to your extension on the Keypad screen. If it isn't green, see Grandstream Wave Lite: Download and set up the app.
  • Make sure notifications are on for Wave Lite, and that Focus, Do Not Disturb or battery saver isn't blocking it.
  • Leave the app running in the background. If you swipe it closed, calls may not ring.

Still need help?

Note: if your line won't connect, calls don't ring, or you need your softphone details or a new password, Contact Empire Telecom: support@empiretelecomnj.com or (732) 363-9898.

More detail: Grandstream's Wave Lite guide for iPhone and for Android.

Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.