Grandstream Wave Lite: Hold, transfer and conference calls

Empire Telecom · Grandstream

Put callers on hold, pass calls to a colleague and bring several people into one call in the Grandstream Wave Lite app.

Visit Grandstream support →Where: Grandstream's documentation center has user guides for every model. Search for the model number on the label under your phone or adapter.
Direct link: https://documentation.grandstream.com/

Put a call on hold

Wave Lite call screen with the Hold button, and the same call on hold with the UnHold button

1	During a call, tap Hold (1). The screen shows Holding next to the call time.
2	Tap UnHold (2) to go back to the caller.

Transfer a call straight away

Wave Lite call screen with the Transfer button, and the Transfer screen with Blind at the top right, the number box and the Transfer button

1	During a call, tap Transfer (1).
2	Check the top right says Blind (2). Tap it to switch between Blind and Attended.
3	Tap a name in the list, or type the extension or number (3).
4	Tap Transfer (4). The call goes straight to them and you're off the call.

Transfer after speaking to them first

Wave Lite attended transfer box with Transfer and Split buttons

1	During a call, tap Transfer and switch the top right to Attended.
2	Pick the person or type their number and tap Transfer. Your caller is put on hold while the app calls them.
3	When they answer, tell them who's calling.
4	In the box that appears, tap Transfer (4) to connect them. Tap Split instead to keep both calls separate.

Tip: if they can't take the call, end your call with them and tap UnHold to go back to your caller.

Start a conference call

Wave Lite conference screen with the host, two people joining, empty spaces to add more, and End

1	Tap Conf at the bottom of the screen, then tap + at the top right to start a new conference.
2	Tap an empty + circle (2) to add someone. Pick a contact or type their number. You can add up to 5 people.
3	Tap Start Conference. Each person shows Calling, then Talking once they join.
4	Tap End (4) to hang up the conference.

Note: the conference runs on your phone, so use a strong Wi-Fi or mobile signal.

Still need help?

Note: if your line won't connect, calls don't ring, or you need your softphone details or a new password, Contact Empire Telecom: support@empiretelecomnj.com or (732) 363-9898.

More detail: Grandstream's Wave Lite guide for iPhone and for Android.