Grandstream Wave Lite: Download and set up the app
Empire Telecom · Grandstream
Install the free Grandstream Wave Lite app and connect it to your EmpireUC line, so you can make and take work calls on your mobile.
Direct link: https://documentation.grandstream.com/
What you need
- An iPhone or Android phone with Wi-Fi or mobile data.
- Your EmpireUC softphone details from Empire Telecom: SIP server, SIP user ID, authentication ID, password and voicemail number. They are different from your desk phone and your portal sign-in. If you don't have them, ask Empire Telecom (details at the bottom of this page).
1. Download the app
| 1 | Open the App Store on an iPhone, or Google Play on Android. |
| 2 | Search for Grandstream Wave Lite. The publisher is Grandstream Networks and the app is free. |
| 3 | Tap Get (iPhone) or Install (Android), then open the app. |
| 4 | When the app asks, allow the microphone and notifications. On Android, also allow phone calls. |
Note: without the microphone the other person can't hear you, and without notifications calls may not ring.
2. Add your EmpireUC line
| 1 | Tap Settings at the bottom right, then Account Settings. |
| 2 | Tap +. Under Generic Account, choose SIP Account. Skip the list of VoIP providers. |
| 3 | Fill in the fields from your EmpireUC softphone details (see the table below). |
| 4 | Tap the check mark at the top right to save. |
| Field in the app | What to enter |
|---|---|
| Account Name | Anything you like, for example Work |
| SIP Server | The SIP server |
| SIP User ID | The SIP user ID |
| SIP Authentication ID | The authentication ID |
| Password | The password (capital letters matter) |
| Voicemail UserID | The voicemail number |
| Display Name | Your name |
Tip: leave every other setting as it is unless Empire Telecom gives you a different value.
3. Check that it's connected
| 1 | Tap Keypad at the bottom. |
| 2 | At the top right you'll see your extension with a green dot (2). Green means the line is connected and ready. |
| 3 | If you set up more than one line, tap your extension to choose which line your calls go out on (3). |
If the line won't connect
- Open the account again and retype the password and SIP server carefully.
- Switch between Wi-Fi and mobile data. Some guest Wi-Fi blocks calls.
- Close the app fully and open it again.
Next: read Grandstream Wave Lite: Make and answer calls and Grandstream Wave Lite: Hold, transfer and conference calls.
Still need help?
Note: if your line won't connect, calls don't ring, or you need your softphone details or a new password, Contact Empire Telecom: support@empiretelecomnj.com or (732) 363-9898.
More detail: Grandstream's Wave Lite guide for iPhone and for Android.
Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.