Empire Telecom · GoTo Connect
Build a 'press 1 for sales' phone menu in a GoTo dial plan so callers reach the right place.
Note: you need admin rights for this.
| 1 | Sign in to admin.goto.com. |
| 2 | Go to Phone system > Call routes > Dial plans and open the plan. The editor opens in a new window. |
Tip: changing a live plan? Hover over it and use the clone icon first, then edit and test the copy.
| 1 | Drag an Auto attendant node onto the workspace. |
| 2 | Drag the connector from the step before it onto the left side of the new node. |
| 3 | Under Choose, pick the greeting sound clip, or select Create new sound clip to record or upload one. |
| 4 | Set Timeout - how many seconds callers get to press a key. |
| 5 | Tick Allow extension dialing if callers may dial an extension directly. |
| 6 | Under Dialable Options, add each key (1, 2, 0, * and so on) with + Add option and connect it to where that call should go. |
| 7 | Set On timeout and On invalid so no caller gets stuck. |
| 8 | Select Save. |
Note: the number must route to this dial plan - see GoTo Connect: Route a phone number.
More detail: GoTo's guide to using an auto attendant in a dial plan
Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.