EmpireUC Teams Connect: Set up Microsoft Teams with your Empire details

Empire Telecom · EmpireUC Teams Connect

Connect Microsoft Teams to EmpireUC: add the address Empire sends you, route calls through it and give each person their phone number.

Open the Teams admin center →Where: Microsoft 365 admins sign in at admin.teams.microsoft.com and admin.microsoft.com.
Direct link: https://admin.teams.microsoft.com

What Empire sends you

Your Teams Connect address: a subdomain made for your company (it looks like yourcompany.something.com). Teams uses it instead of a SIP username and password.
Your phone numbers, in full format (for example +17325551234).

Note: you need to be a Microsoft 365 Global Administrator. Each person who makes calls needs a Teams Phone license (or a Microsoft 365 E5). You do not need a Microsoft Calling Plan.

1. Add your Teams Connect address to Microsoft 365

1	Sign in to the Microsoft 365 admin center.
2	Go to Settings > Domains (some tenants show Setup > Domains) and press Add domain.
3	Type the Teams Connect address Empire sent you and press Next.
4	Choose Add a TXT record instead and press Next.
5	Copy the TXT value and email it to support@empiretelecomnj.com. Empire adds it for you, because the address lives on Empire's side.
6	When Empire confirms, press Verify.
7	Choose I'll add the DNS records myself, clear every service on the next page, then press Finish. The domain should show Setup complete.

2. Switch the address on

1	Create one user (or a Teams resource account) whose sign-in name ends in the new address, for example teams@yourcompany.something.com.
2	Give it a license that includes Teams (for example Microsoft 365 E3, E5 or Business Standard).
3	Tell Empire it is done. Empire checks the connection from its side.

3. Send calls through EmpireUC

1	Open the Teams admin center and go to Voice > Direct Routing.
2	Press Manage PSTN usage records, press Add, type EmpireUC and press Apply.
3	Open the Voice routes tab and press Add. Name it EmpireUC, set priority 1 and number pattern .* (every number).
4	Under SBCs enrolled, press Add SBCs. Under Add SBC as derived trunk, type your Teams Connect address and press Add, then Apply.
5	Under PSTN usage records, add EmpireUC, then press Save.
6	Go to Voice > Voice routing policies, press Add, name it EmpireUC, add the EmpireUC usage record and press Save.

Important: do not put the EmpireUC usage on the org-wide (Global) policy unless everyone in your company calls through Empire. Assign the policy to people instead.

4. Give each person their number

1	In the Teams admin center go to Users > Manage users and pick the person.
2	On Policies, press Edit and set Voice routing policy to EmpireUC. Save.
3	On Account, under General information, press Edit. Under Assign phone number, set Phone number type to Direct Routing, type their number and press Apply.
4	Have them sign out of Teams and back in, then place a test call in and out.

Tip: prefer PowerShell? Grant-CsOnlineVoiceRoutingPolicy -Identity user@company.com -PolicyName EmpireUC then Set-CsPhoneNumberAssignment -Identity user@company.com -PhoneNumber +17325551234 -PhoneNumberType DirectRouting.

Note: Microsoft changes can take a while to show up. If calls do not connect after an hour, call Empire Telecom support with the person's name and number.

More detail: Microsoft's guide to Direct Routing through a carrier, voice routing and enabling users.

Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.