EmpireTV TV Completely Down Troubleshooting Checklist

EmpireTV TV Completely Down Troubleshooting Checklist

TV Completely Down Troubleshooting Checklist

 

When all TVs in your facility are completely down (no picture, not even a blurry image), follow this troubleshooting guide:

 

1. Check for Nonpayment

• A very common reason for a complete TV outage is nonpayment of the account.

• Steps to Check:

1. Call DIRECTV at:  1-800-388-2505

2. Provide your account number when prompted.

3. Confirm with DirecTV if your account is active and in good standing.

• Note: This process is typically quick, with minimal hold time.

 

2. Check Your Centralized TV System

• Ensure your centralized TV system is powered on and functioning correctly.

• Steps to Verify:

1. Locate the centralized TV system (e.g., server or control box).

2. Check for any visible signs of power or error (lights, alerts, etc.).

3. If powered off, attempt to power it on.

4. Look for any loose cables or disconnected components.

 

3. Escalate to Support

• If the issue persists after confirming payment status and checking your system:

• Email Support: TVSupport@empiretelecomandjay.com

• Provide details such as:

• Facility name

• DirecTV account number

• Description of the issue

• Steps you’ve already taken

 

 

    • Related Articles

    • EmpireTV How to Scan Your TV for Channels

      If you’re missing channels or setting up your TV for the first time, scanning your TV for channels is a quick and simple solution. Follow the steps below to complete the process and start watching your favorite shows in no time. 1. Find Your Remote: ...

    • EmpireTV DIRECTV Dealer Cancelation Contacts

      If you were an existing DIRECTV customer and switched to EmpireTV as your new dealer of record, the process—known as PTR or change of ownership—ensures a smooth transition. During this process, DIRECTV will transfer your account to EmpireTV, which ...

    • EmpireTV How to Recover Your Password for the EmpireTV Partner Portal

      In this guide, we’ll walk you through the steps to recover your password for the EmpireTV Partner Portal. Visit The EmpireTV Partner Portal Sign-in Page 1. Click on "Having trouble signing in?" 2. Enter your email 3. Click on Recover password 4. ...

    • EmpireTV Ascentium Capital Financing Application

      The following form is for the Acentium Capital equipment financing application for EmpireTV customers. Please click the button below to submit your application. Submit Your Application If you have any questions, please feel free to contact us.

    • EmpireTV Vendors how to upload your invoices

      Visit the EmpireTV vendor portal: billing.empiretelecomnj.com/portal/empiretele/login 1. Enter your username and password 2. Click on Sign in 3. Click on Invoices 4. Drag and drop your invoice or click on "Upload Documents" 5. Click on the chat icon ...