COX Manage and Pay Your Bill Online

COX Manage and Pay Your Bill Online

Empire Telecom · Empire Telecom

Open a ticket →Where: Want us to do it for you? Customer portal > New ticket (top bar).
Direct link: https://empiretelecom.io/portal/#/tickets/new

Paying your COX Business bill is easier than ever with online bill pay. Start by activating your account to make payments, view your billing statements, and more - all online. see the below guide on how to set up online bill pay, autopay and more. 

1

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

2

From the Homepage, click the Billing arrow.
 

image of Online Dashboard Billing

3

Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down
4

From the Billing Details page, click the Manage Payment Methods icon.
 

Image of Manage Payment Methods icon
 

Result: The Manage Method of Payments pop-up displays existing payment methods.

5

Click the Add payment method link.
 

Image of Add payment method

Result:

  • If payment restrictions exist, then the following warning message displays. Select a different payment method or Contact us for assistance.

    Image of Payment Method Restriction

  • If payment restrictions do not exist, then the Payment Method form displays. Continue to the next step.
6

From the Add a Payment Methods pop-up, click the Bank Account or Debit/Credit Card tab and refer to the following table.
 

Method of PaymentActions
Bank Account
1Enter the following information.
  • Routing Number
  • Account Number
  • Confirm Account Number
2Click to select Checking Account or Savings Account.
3If applicable, click to check Make this my default payment method.
Debit/Credit Card
1Enter the following information.
  • Name
  • Card Number
  • CVV
  • Expiration
  • Zip/Postal code
2If applicable, click to check Make this my default payment method.
7

Click I'm done!
 

Note: You can save up to five payment methods. To save another payment method, return to step 4.

Need a hand? Call Empire Telecom support at (732) 363-9898, email support@empiretelecomnj.com, or open a ticket in the customer portal.