Understanding onsite PBX vendor roles
Our guide on understanding Onsite PBX (Private Branch Exchange) and the reasons behind having separate vendors for PBX systems and phone lines. If you've ever wondered about the roles of these vendors or encountered confusion when reaching out to us, this article is here to provide clarity.
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Onsite PBX Demystified:
Onsite PBX is comparable to the central nervous system of your phone network, situated within your organization's premises. It takes charge of internal communications, extensions, and offers essential features such as voicemail and call routing. However, while this system operates internally, it requires external phone lines to establish communication with the outside world. This is where our role comes in – we provide the necessary phone lines to facilitate seamless connectivity beyond your organization's borders.
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Why Separate Vendors?
Here's why businesses often have different vendors for their PBX system and phone lines:
Expertise Tailored to Each Aspect:
PBX Vendors: Specialize in crafting and maintaining your internal phone system for optimal performance and functionality.
Phone Line Vendors: Excel in delivering reliable external connectivity, ensuring a stable dial tone.
Roles Clarification for Smooth Interaction:
- When you have an internal phone system issue (extensions, call routing, etc.), your go-to is your PBX vendor.
- For external connectivity problems or concerns about your dial tone, reach out to your phone line vendor.
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Guiding You Through the Process:
If you ever need assistance, here's a simple guide to help you navigate PBX matters:
Internal Phone System Issues:
- Who to Contact: Your PBX Vendor
- Examples: Extension configurations, Voicemail, Call routing, Welcome menus, Overhead Paging, Feature adjustments, etc.
External Connectivity Concerns:
- Who to Contact: Your Phone Line Vendor
- Examples: Issues with your dial tone, external call disruptions.
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Empowering Your Communication Experience:
Understanding the nuances of your communication system is key to a seamless experience. As your trusted partner, Empire Telecom often collaborates with PBX vendors on behalf of many customers.
In the event that you encounter issues while dealing with your current PBX vendor, remember that we might be able to take over the PBX duties for you at no cost. We will however need is access to your phone system (username and password), provided it's within our authorized service scope. If you're facing challenges, kindly reach out to your PBX vendor initially. If needed, contact us, and we'll explore how we can assist in enhancing your communication setup.
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