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CP

Customer Portal

Sign in, open tickets, see your services and invoices, and run your facility website - jobs, notices and more.

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UC

EmpireUC phones

Your Empire phone system - voicemail, call forwarding, ring groups, the mobile and desktop apps.

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ET

Empire Telecom

Internet, TV, phone lines and billing - setup help, troubleshooting and how-tos for your facility.

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EU

Empire Unified

SIP lines for sites that keep their own phone system - setup, numbers and routing.

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Popular: Customer Portal: start here  ·  Open a support ticket  ·  Signing in and passwords  ·  Post a job

Still need help?

Open a ticket in the customer portal and our support team takes it from there - or call (732) 363-9898 for anything urgent.

Open a ticket →   Email support

    • Popular Articles

    • Comcast Manage and Pay Your Bill Online

      Empire Telecom · Empire Telecom Open a ticket →Where: Want us to do it for you? Customer portal > New ticket (top bar). Direct link: https://empiretelecom.io/portal/#/tickets/new Paying your Comcast Business bill is easier than ever with online bill ...

    • Spectrum Manage and Pay Your Bill Online

      Empire Telecom · Empire Telecom Open a ticket →Where: Want us to do it for you? Customer portal > New ticket (top bar). Direct link: https://empiretelecom.io/portal/#/tickets/new Paying your Spectrum Business bill is easier than ever with online bill ...

    • COX Manage and Pay Your Bill Online

      Empire Telecom · Empire Telecom Open a ticket →Where: Want us to do it for you? Customer portal > New ticket (top bar). Direct link: https://empiretelecom.io/portal/#/tickets/new Paying your COX Business bill is easier than ever with online bill pay. ...

    • E-Hub: How to Set a Permanent Password

      E-Hub: How to Set a Permanent Password

    • E-Hub: How to Submit a Support Ticket

      E-Hub: How to Submit a Support Ticket

    • Recent Articles

    • Grandstream Wave Lite: Hold, transfer and conference calls

      Empire Telecom · Grandstream Put callers on hold, pass calls to a colleague and bring several people into one call in the Grandstream Wave Lite app. Visit Grandstream support →Where: Grandstream's documentation center has user guides for every model. ...

    • Grandstream Wave Lite: Make and answer calls

      Empire Telecom · Grandstream Dial out, answer, and use mute, speaker and Bluetooth on your EmpireUC line in the Grandstream Wave Lite app. Visit Grandstream support →Where: Grandstream's documentation center has user guides for every model. Search ...

    • Grandstream Wave Lite: Download and set up the app

      Empire Telecom · Grandstream Install the free Grandstream Wave Lite app and connect it to your EmpireUC line, so you can make and take work calls on your mobile. Visit Grandstream support →Where: Grandstream's documentation center has user guides for ...

    • Add a PDF or picture to your website (like a PEP plan)

      Empire Telecom · Customer Portal · Your website Put a PDF (for example your PEP plan) or a picture on your website and link to it from the footer or menu. You upload it in the portal and the link fills in for you. About 2 minutes. Open the Menu tab ...

    • Akuvox: Update firmware

      Empire Telecom · Akuvox How Akuvox door stations and monitors get firmware updates, and how to load one by hand. Visit Akuvox support →Where: Akuvox's knowledge center has guides, firmware and videos for every door station and indoor monitor. Direct ...