Recent Topics
Is Using Fiber and Coax from the Same Carrier a Reliable Backup Plan?
At Empire Telecom, we often get asked whether having both fiber and coax connections from the same carrier can provide a reliable backup solution. The answer to this depends on some key factors. If your fiber and coax connections come from different carriers—for
Help With Spectrum Internet Policy Violation Notice
Has your facility recently received a notice or email from Spectrum regarding a potential breach of their Acceptable Use Policy (AUP)? Many facilities are being informed by Spectrum about violations related to residents’ use of Spectrum Business Internet
DirecTV-Disney Dispute now Over!
Update: 09/14/2024: DIRECTV and Disney Reach Agreement to Restore Channels DIRECTV and Disney have reached a multi-year agreement to immediately restore Disney’s national networks and local stations for DIRECTV satellite, streaming, and U-verse customers.
Salesforce Integration
Our Salesforce native integrations are available for both CX and Unite users. This integration empowers you to accomplish numerous tasks seamlessly. Here are some key highlights: Embedded Dialer: Access an embedded dialer directly within Salesforce, eliminating
Navigating the Internet Landscape: Understanding Your Connectivity Options
In today's digital age, the internet stands as a cornerstone of business operations. Let's delve into comprehending its intricacies and exploring the diverse options available. Exploring Internet Delivery Methods The landscape of internet delivery encompasses
Empowering You through Multiple Support Channels at Empire Telecom
In today’s fast-paced technological landscape, staying connected with our valued customers is our top priority at Empire Telecom. We understand that every customer is unique, with distinct preferences for how they want to reach out for support. That’s
Welcome to Community
? Welcome to the Empire Telecom Community! ? Dear Empire Telecom enthusiasts, We are thrilled to announce the launch of the Empire Telecom Community—a space designed exclusively for our valued customers like you! Here, you can engage, connect, and share
Popular Articles
Net2phone eFax (vFax) Guide
In the following sections, we will guide you through the seamless process of sending and receiving faxes using our E-Fax service, also known as Virtual Fax. Sending an Outbound Fax: 1. Compose a new email. 2. In the "To" field, enter: `1<fax ...
Net2phone how to set up welcome menus (Auto attendants)
In this informative guide (and video on the bottom of this page), we'll walk you through the step-by-step process of configuring these automated greeting systems to enhance caller experience and streamline communications with welcome menus. Step one ...
Net2phone setting up and accessing voicemail
Please locate the file in the attachment tab or see below for a comprehensive overview of voicemail settings. This document covers the setup of voicemail, a quick guide to voicemail keys, remote voicemail access instructions, setting your voicemail ...
My caller ID is showing up as SPAM
Common reasons that numbers get flagged as Spam One common reason may be an algorithm used by a carrier or a 3rd party anti-scam app detects a high volume of calls being made by the number. Another common cause is the number had complaints submitted ...
Net2phone how to forward a phone number
Below, we will provide instructions on how to forward one of your phone numbers to an external phone number. This practice is useful in case of a power outage or if you don't have access to your phones for any reason. You can forward your main phone ...